Refund policy

Clause 1: No Return Policy

We follow a strict No Return policy. Once an order has been delivered, we do not accept returns under any circumstances. All sales are final.

Clause 2: Replacement Eligibility

Customers are eligible for a free replacement if the product received is:

  • Damaged during shipping

  • Defective or not functioning as expected

  • Incorrect (wrong product shipped)

Clause 3: Replacement Request Process

To request a replacement, you must:

  • Contact us at sirijachristopher@gmail.com within 48 hours of delivery

  • Provide your Order ID

  • Share clear photo or video evidence of the issue
    Items sent without prior approval will not be accepted.

Clause 4: Ineligible for Replacement

Replacements will not be offered in the following situations:

  • Requests made after 48 hours of delivery

  • Damage caused by customer mishandling

  • Minor transit-related cosmetic issues (e.g., slight bends or scuffs)

  • Sale items, gift cards, or customized products

Clause 5: Refund Conditions

Refunds are not offered under normal circumstances. A refund will only be considered if:

  • A replacement cannot be issued due to stock unavailability

  • The refund request is approved by our support team

Approved refunds will be issued to the original payment method within 10 business days.

Clause 6: European Union Customers

If the order was shipped to a country in the European Union, customers have the right to cancel or return their order within 14 days for any reason, as per EU consumer laws.
Returned items must be unused, in original condition, and include proof of purchase.

Clause 7: Contact

For any issues or questions, please reach out to us at:
📧 contact@mileleforever.in